Service cancellation

Cancellation Policy

Last updated: August 25, 2026

Haven Home is currently preparing for limited school pilots and is not presently offered as a standardized self-service consumer subscription. Service is provided to participating schools under the terms applicable to each pilot or service relationship.

1. School service cancellation

A participating school's cancellation or termination rights, required notice, service end date, fees, credits or refunds if any, support during transition, and data-transition obligations are governed by that school's applicable agreement with Haven Home.

2. No general consumer refund schedule

Because Haven Home's current commercial arrangements are school-specific, this public policy does not create a general monthly cancellation window, automatic refund period, or consumer subscription right that is not included in the applicable school agreement.

3. Individual users

Students, guardians, staff, and other individual users typically receive access or communications through a participating school's Haven Home deployment rather than purchasing Haven Home directly. Questions about an individual's school access should generally be directed to the participating school.

4. Data and transition

When a school ends service, any applicable export, retention, deletion, transition, or administrative obligations will be handled according to the school's agreement, Haven Home's operational requirements, and applicable legal obligations.

5. Contact

Participating schools with cancellation or service-term questions should contact contact@havenhome.life.